The first step is always to check whether you have the right trading permissions as shows in the first question above. Check for “error” messages that you are getting on our platform.
Sometimes when there are too many “errors” and you ignore them, the platform will automatically create a “auto-sync filter” to avoid further error messages.
Click on this link https://koallatech.autotradenow.com/autotrade-control-panel
Click on “Advanced Sync Manager” and then click the text to remove the sync filters for the symbols that have a problem with syncing.
If you don’t see “Advanced Sync Manager” then you are good; there are no sync filters that you need to adjust or remove.
If the positions still don’t match it could be because when you setup Auto-Trade, you opted not to “Join Trades in Progress”. See screen below from the “Getting Started” instructions.
Only way to fix that problem now is to turn-off auto-trade and then turn it on again with the correct settings. Click on the “gear” button next to the strategy to configure your auto-trade settings. And then click on “Stop Autotrade”
Now repeat Step 7 from the “Getting Started” instructions. This time, please select “Join Trades in Progress” and setup auto-trade again.
