Here are the links to a few of the common  errors. You will also find this content in the “Troubleshooting” section of the FAQ’s.

80% of cases: Can be resolved by T10, where you make sure your trading permissions are set up correctly.
10% of cases: Are associated with T40, where you have to make sure you have set up your account for margin.
5% of cases: Can be resolved by T30, where you may have to clear the sync filters. 

If you are a video-person, here is a link to a video explaining most of the common errors. 

T10 – I am getting error messages that the orders are not going through

T20 – I am getting error messages that the order for selling IBKR shares is not going through

T30 – My positions do not match the positions in the model account

T40 – I am getting error messages that the orders are getting rejected because of insufficient margin

T50 – How do I adjust the auto-scaling percentage. What should it be?

T60 – I still have other messages coming through

T70 – I still have money left as cash in my account. What should I do?

T80 – I have two IB accounts and I would like to link them both to the same strategy. How do I do that? 

T90 – How do I change the allocation between strategies?

If you are still not able to resolve the error, please send us an email at support@koalla.tech. Include the two screenshots referred to in Step 8 of the “Getting Started” section. The screens are from the dashboard in the client portal. We have also included them below.

Depending on how technology savvy you are, you could also send us a screen recording link in the email. Recommend using Loom for doing that.  It is free and easy to use. (www.loom.com)

Remember that we do not have access to your account, so without the screenshots or the screen recording, we are handicapped in our ability to help.